WELCOME TO
The Blog
Hey there, I’m Rachel!
As a sales coach who is dedicated to serving retailers, I work with you to drive sales by showing you how to turn more lookers into buyers using techniques I’ve learned and implemented firsthand over the last 13+ years. In each blog post, you’ll find actionable tips, scenario-based techniques, mindset shifts, and examples to help your business thrive and increase sales.
Emotional Upselling: The Secret to Selling More While Building Loyal Customers
If driving more sales and increasing customer loyalty is part of your strategy, learning how to effectively upsell and create emotional connection is a large aspect of that. Learn how to integrate emotional selling to your sales process with simple tips and techniques.
5 Mindset Shifts That Will Make You Love Selling
Struggling with sales? These 5 mindset shifts will help retail managers and sales teams boost their confidence and connect with customers - no pushy tactics required.
Mastering Time Management in High-Pressure Retail Environments
Learn effective time management strategies for retail, from prioritizing tasks to segmenting follow-ups, so you can stay productive and serve customers better throughout the year and especially during the holiday season.
The Power of Personalization: How to Connect with Customers and Drive Sales
Personalization is the key to building lasting customer relationships and driving repeat sales. Learn how to master personalization and stand out in a competitive retail landscape.
How to Handle Sales Objections like a Pro
Dealing with customer objections is part of every retail sales process. Whether it’s concerns about price, timing, or previous experiences, objections can feel like a roadblock. In this post, we break down how to shift your mindset, read non-verbal cues, and practical tips on handling common sales objections
What is Upselling? Learn How to Boost Sales Without the Pressure
What does it mean to upsell and cross-sell a customer? How does it influence customer perception? In this article, we break down why upselling and cross-selling are important and how they positively influences the customer experience and your overall sales.
Why Effective Communication is Important in Retail Sales
Effective Communication can make all the difference between a negative and positive customer experience. Learn the different ways to improve your communication quickly to help boost your sales.
8 Ways to Overcome Your Fear of Selling (And Feel Confident)
Wondering how you can overcome your fear of selling and feel less anxious? Here are 8 tips to help you build confidence in selling and conquer your sales anxiety.
First Impressions Count: Mastering the Art of Greeting in Retail
First impressions are everything. Yet why are they so important? In this article, we’ll discuss how to make a positive first impression and the best way to greet a retail customer in your boutique to improve your sales and customer experience.
Decoding Retail Buyers: Insights Into Customer Psychology
Understanding factors that influence consumer behavior is key to how you approach and sell to customers. Discover ideas on how to change your interactions and approach for more success.
Offscript Sales Newsletter
A monthly newsletter filled with actionable sales tips, scenario-based best practices, industry news, and so much more - designed to help you increase sales, turn more lookers into buyers, and improve customer retention.